Important Shipping information

At Restaurant Pro Shop, we are committed to delivering your orders promptly. Typically, most orders are shipped within 1 to 5 business days, excluding custom or special order items. For precise lead times on your purchased items and to ensure delivery, please contact us directly. We utilize national carriers and select the most cost-efficient and effective delivery method based on your purchased items. In case of an unexpected delay in shipping or order processing, we will promptly notify you. Please note that orders with multiple items may be delivered at different times.

If you wish to ship your order to an address different from the one provided at checkout, please contact us immediately. Please be aware that changing the shipping address after an order has shipped incurs associated fees. The cost depends on the shipping method and the number of shipments. If your order has already left our warehouse before the address change, we cannot guarantee delivery to the new location. Unsuccessful delivery attempts may result in the order being returned to us and treated as a standard return.

Items marked as free shipping on the product page, shopping cart, and checkout ship free within the 48 states. Additional charges apply for items without free shipping. Shipping to HI or AK will incur an extra charge, and a customer service agent will contact you for shipping lead time and a quote after checkout.

Your delivery will be handled by a national carrier, and they are obligated to deliver to a loading dock by law. If you lack a dock and your item is heavy, you must be available to assist in unloading. If 24 hours’ notice is needed before delivery, please inform us. Failure to receive the merchandise upon the truck’s arrival may result in storage and/or re-delivery charges.

Free Freight denotes free shipping within the United States, excluding Hawaii and Alaska unless stated otherwise.

Liftgate delivery involves using a lift to lower equipment to the ground. If a lift gate is required and you lack a loading dock, inform us at the time of order for an additional cost. Note that liftgate delivery is to the curbside, and bringing the unit indoors is the purchaser’s responsibility. A liftgate is required for items weighing more than 100 lbs.

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Inside Delivery entails the carrier moving larger equipment into your building, assuming it is on the first floor. This service incurs an additional cost and must be requested at the time of order, primarily for larger items.

Expedited shipping is available for an additional charge in certain cases, with orders are processed within 12 business hours. Delays caused by manufacturers or freight carriers are beyond our control.

For units not meeting specifications, contact us immediately with relevant information. Restaurant Pro Shop’s obligation is to submit information to the manufacturer or a local authorized service agent. Further service arrangements must be made between the client and the authorized service agent.

Manufacturers provide a warranty for new units and parts against defects, with coverage ranging from 30 days to 5 years. The warranty does not cover standard wear parts, improper installation, or lack of basic preventive maintenance.

Extended compressor warranty applies only to sealed parts of the compressor, excluding other components.

Warranty excludes standard wear parts, issues from improper installation, and lack of basic maintenance. Neither Restaurant Pro Shop nor the manufacturers are responsible for loss or damages arising from food or product spoilage claims.

Most commercial units are not covered for parts or labor when used in noncommercial or residential applications.

For California residents only: Some products on this website may expose you to chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.